Ledgerscope Backup - Limitations

We use Xero's API (application programming interface) to get data out of Xero and send data to Xero. What we can and can't do is therefore limited by what Xero's API can and can't do.

These API limitations mean that we cannot back up all types of Xero data, we cannot restore all types of Xero data and some Xero data we can back up but can't restore. This page aims to be as transparent as possible about the current limitations of our service.

What we believe to be your key accounting data is backed up by us and can be restored by us, but please check the information below to satisfy yourself that your own specific needs are met.

General limitations

Ledgerscope Backup can be used in any Xero region but the organisation used for a restore must have the same region as that of the backup.

Restoring multi-currency data is not supported. The restore is will work but there will be differences in the data.

All Xero organisation settings will need to be re-entered.

Connected apps or bank feeds will not be reconnected on restore.

We may be unable to restore data if your backup contains in excess of any of the following:

  • 40,000 combined invoices, bills and credits

  • 40,000 bank transactions

  • 2,500 credit notes allocated to invoices

  • 10,000 contacts

  • 600 chart of account codes

Backed up and restored:

  • Customer and Supplier details

  • Chart of accounts

  • Customer and Supplier transactions

  • Account transactions

  • Account balances

  • Files

  • Inventory

  • Purchase orders

  • Tracking

Not backed up:

  • Budgets

  • Branding themes

  • Expense claims

  • Reports

  • Fixed assets

  • Payroll

  • Projects

  • Quotes

  • Bank statements

Credit Card Accounts are backed up but can only be restored as Bank Accounts. The reconciled status of some transactions may not be restored. Where data contains an excess of 200 tracking options per category, we are unable to restore any tracking on transactions.

Specific limitations

Conversion balances

Conversion Balances are backed up but restored as a journal. The balances will be the same but nothing will display in the Conversion Balances screen.

Wages and payroll journals

We are unable to post to wages system accounts when restoring. Instead, we'll create a new, non-system, account with a slightly different name to post against.

Tracking

Archived tracking categories will not be backed up. Any transactions associated with archived tracking options will be backed up and restored, but without tracking applied.

CIS scheme

The presence of CIS transactions is likely to mean we are unable to successfully restore your data.

Refunds of overpayments

Where overpayments have been refunded, we're currently unable to apply the refunds via the Xero API. This means the refunds may not be restored and will cause differences.

Reverse charge VAT

We are unable to restore the 0% reverse charge VAT rate. Restored transactions using this rate will be incorrect and you would need to fix these manually.